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    • About
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    • About the Book
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  • About
  • Engagement
  • TalkShow
  • Team
  • Contact
  • About the Book

The L&S Engagement

Towards Exploring New Horizons 


Speaking Engagements

Ushering insightful conversations around the world  


The L&S

Beyond Figures and Trends

The Human Factor – Breaking the Service Quality Code

The Human Factor – Breaking the Service Quality Code

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ICAI - Malaysia Chapter


Destiny Shapers

Beyond Figures and Trends

The world has witnessed massive leaps in progress. Making sense of business potential through numbers of relevance is an art and the science of causality. This talk covered how the Leadership role has changed over time. What role can CFOs play. It covered concepts such as Internal VOC, the language of money, COPQ, and how to participate in developing the company's stakeholder loyalty system, balancing between stringent regulations and processes vs. freedom to shape a new conversation to enhance long-term stakeholder value. 

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The Human Factor – Breaking the Service Quality Code

The Human Factor – Breaking the Service Quality Code

The Human Factor – Breaking the Service Quality Code

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ASQ – South ASIA –  THE GLOBAL VOICE OF QUALITY


HUMAN FACTOR –  Value proposition can be vibrant with a service oriented mindset. Making a human connection should be a way of life. It's not a second nature. In fact it is the nature of humanity. In this age of machine learning and AI –– human touch has a special place.

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DESTINY SHAPERS – LEADERSHIP, LOYALTY, AND SACRIFICE

The Human Factor – Breaking the Service Quality Code

DESTINY SHAPERS – LEADERSHIP, LOYALTY, AND SACRIFICE

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New Zealand Business Excellence Foundation


DESTINY SHAPERS – brings new insights and revelations to elevate the conversation about Leadership, Loyalty and factors of Loyalty. 

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The Heart of Hospitality

The Heart of Hospitality

DESTINY SHAPERS – LEADERSHIP, LOYALTY, AND SACRIFICE

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THE HOTEL GMs GUILD INDIA 


THE HEART OF HOSPITALITY : Whenever human interaction occurs, there is an opportunity to lead the way with The L&S principles. The conversation was insightful for professionals in the hospitality business.

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Are Organizations Alive?

The Heart of Hospitality

Are Organizations Alive?

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ASQ – THE GLOBAL VOICE OF QUALITY, EUROPE, MIDDLE EAST AND AFRICA


ARE ORGANIZATIONS ALIVE?: Like a living organism – organizations aspire for success, strive towards excellence, pledge commitments for a cause, promote and abide by values and commit to a shared vision. The L&S principles are indeed aptly relevant to every aspect of this conversation. 

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Are Organizations Alive?

The Heart of Hospitality

Are Organizations Alive?

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CONSORTIUM OF ACCREDITED  HEALTHCARE ORGANIZATIONS 


ARE ORGANIZATIONS ALIVE?: : Healthcare has risen to the COVID 19 challenge that has held the world hostage to the failures of governance standards among nations and mega pharmaceuticals who paid no heed to the pandemic that lurked as among the top 5 challenges to humanity. The L&S principles are aptly visible in healthcare –– and its relevance amplifies the need to engage.

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REDEFINING Engagement

Beyond Stakeholder Engagement

Beyond Stakeholder Engagement

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CONFEDERATION OF INDIAN INDUSTRY


REDEFINING ENGAGEMENT :  Is there more to engagement than just customer engagement and employee engagement? The short answer to all those questions is – YES, of course! The L&S principles based on a uniform definition of loyalty is the first step in this conversation. Sometimes simplest of ideas are most difficult to see due to a lack of appetite for change. 

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Beyond Stakeholder Engagement

Beyond Stakeholder Engagement

Beyond Stakeholder Engagement

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THRIVE+ ENGAGING AUSTRALIAN C-SUITE



BEYOND STAKEHOLDER ENGAGEMENT: While the immediate stakeholders associated with the corporation are critical and relevant to any business – for many decades, the question of going beyond direct stakeholders has absorbed business thinkers. The L&S principles touch upon this essential conversation. 


The L&S

Introduction

Welcome to this new expedition towards guiding valuable context for business enterprises around the world with unique and distinctly new thinking. We are delighted that you have found the propositions in the book – Loyalty and Sacrifice Ushering New Horizons for Business Leaders in the Digital Age – of relevance. With several encouraging endorsements expressed by many global business leaders from around the world and press coverage about the appropriateness for B2C and B2B businesses, we believe we are at the cusp of exploiting a new dimension. This new philosophy proposed can be translated into practice by shining a spotlight of factors of relevance in a curated executive briefing leadership engagement to enhance relationships with key stakeholders. We are committed to bringing the L&S principles to engage with corporate leaders and unlock the immense value that this new philosophy can bring for New Age businesses.

Context

Whenever human interaction occurs – it presents an opportunity to collaborate, cooperate, compromise, and adjust. The book Loyalty and Sacrifice – Ushering New Horizons for Business Leaders in the Digital Age provides a context to the factors of loyalty in its L&S principles. 


These principles unravel the mysteries of the loyalty factor where sacrifice is elusively hidden in plain sight. This new philosophy elevates the conversation about loyalty towards ushering a new horizon for human progress that business leaders can effect with the plethora of digital tools at their disposal. It has the potential of providing value to enhance stakeholder relationships. Business enterprises around the world could benefit immensely with this distinctly new thinking for B2C and B2B businesses.

A new Direction

The L&S principles ushers a new horizons for business leaders. It is a departure from what we have known and adhered to for the past 200 years. It redefines the term ‘Loyalty’ by embracing significant facets that are appropriate for the digital age. It is relevant because we have crossed the threshold of AI nudging human behavior, and hence, critical to usher elevated human progress.


Every leader shapes the destiny of the enterprise they lead. Running the business and changing and evolving the organization is an ongoing challenge and an opportunity. On a long continuum, every decade, ushers change; new business practices, new markets, new consumer demographics, and so on. It is a common occurrence. Leaders as the torchbearers in shaping their strategic outlook exploit all the opportunities. Once in a generation or a century, a fresh new perspective deserving of a new contemporary philosophy presents itself to usher new horizons for business leaders.

Smart Engagement for C-Suite

 We have created an L&S Leadership Briefing as a half day session of intense engagement for business leaders to evaluate the strategic priorities and depth of stakeholder connect that the L&S principles can exude, thereby setting the stage for deriving long term value for the enterprise.

The L&S Course Outcome

The L&S Executive Briefing has the following three main objectives 


  1. To develop a broad understanding of the concept of Loyalty and Sacrifice – and L&S principles. 
  2. To understand what is needed within an organization to bring about changes among your employees and other stakeholders and shine a spotlight towards a culture deserving of recognizing the blindspots highlighted by the L&S principles.  
  3. To decide next steps based on potential benefits and expedite necessary actions after attending this briefing session.


THE L&S EXECUTIVE BRIEFING

Two Page Outline for C-Suite Engagement

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THE L&S Experts Huddle

Two Page Outline for Acting on C-Suite Directive

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Systems Thinking to accelerate Progress

The scope of engagement beyond experts’ huddle is customized to address strategic objectives and strengthen systemic view of the enterprise and foster partnerships.


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